Principal Customer Delivery Manager

Global / Hybrid

Description

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes.

About the Role

We are looking for a Principal Customer Delivery Manager to join our team.

As a Principal Customer Delivery Manager, you’ll be the strategic driver behind the success of our customer accounts. You’ll oversee the integration and delivery of CUJO AI’s cutting-edge products and services, ensuring seamless execution and high customer satisfaction. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about turning complex challenges into impactful solutions.

In This Role, You Will:

Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.
Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.
Lead architecture reviews, change management processes, and incident resolution efforts.
Manage customer billing, cost estimation, and growth projections.
Facilitate firmware and cloud development testing, live sessions, and release communications.
Maintain and audit system access, manage onboarding/offboarding, and support customer systems.
Drive continuous improvement in delivery processes and customer engagement.

Requirements

What We’re Looking For:

7+ years of experience in Project or Program Management.
4+ years in customer-facing roles, including 2+ years in Customer Success.
3+ years in a Customer Delivery Manager role or equivalent.
Strong understanding of firmware delivery and AWS fundamentals.
Excellent communication skills and a proactive, solution-oriented mindset.
Experience with incident and change management, backlog triage, and cross-functional coordination.

Why Join CUJO AI?

Flexible Work – Hybrid or fully remote options based on your location.
Team Gatherings – Annual company events and team activities.
Career Growth – Training bonuses for professional certifications and other learning opportunities.
Performance Bonuses – Company-wide annual bonus program.

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer!

📅 Apply by October 5, 2025 – but don’t wait! We’ll hire as soon as we find the right person.

📩 Apply via our recruitment portal. Questions? Email us at [email protected].

Are you the ONE? Let us know!

📅 The application period closes on the date noted above, but the position will be filled as soon as we find the right candidate, so don’t wait—apply today! 🚀

Apply

What's in It for You?

🌟 Flexibility at Its Best

Every team decides how often to visit the office and when to work from home. Prefer to work fully remote? That is an option for certain roles, especially if you are near one of our offices in Kaunas, Helsinki, Budapest, Tel Aviv, or Vilnius.

🤝 Team Bonding

We come together at least once a year for an exciting kickoff week to connect, collaborate, and celebrate. And of course, we have team gatherings and events throughout the year.

🎓 Professional Benefits

We reward employees with training bonuses for professional growth (e.g., earning AWS certificates).

💰 Global Rewards Program

We achieve our targets together, we are rewarded together. Everyone is included in the company’s annual bonus scheme.

✨ Referral Bonuses

We reward our team members up to €1,000 for successfully referring new employees.

✊ Our Values

We care about creating a supportive and inclusive environment. We shape the future with innovation, deliver on our commitments with integrity, and grow together through collaboration and continuous improvement.

We can only accept applications with our recruitment portal.

You have any questions about location or the role itself? Please email us at – [email protected]