NOC Monitoring & Support Specialist

Vilnius, Kaunas
From €1,400 to €1,800 (gross)
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Description

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. 

About the Role 

We’re looking for a dedicated NOC Monitoring & Support Specialist to join our team in Lithuania to help ensure our services run smoothly 24/7. 

This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights. 

The compensation package is from 1400 to 1800 EUR (gross), depending on your experience. 

In This Role, You Will: 

  • Monitor IT services and systems. 
  • Provide first-line customer support for B2B clients. 
  • Create and manage support tickets. 
  • Perform basic database checks. 
  • Document and pass on relevant information to the next shift. 
  • Follow established processes to ensure service quality. 

Requirements

What We’re Looking For: 

  • Basic IT knowledge in areas like networking, cybersecurity, or customer service. 
  • Good incident response sense and ability to act with urgency. 
  • Fluency in English (spoken and written) for effective communication with our international team. 
  • Good communication skills and a customer-focused mindset. 
  • Strong attention to detail and ability to follow procedures. 
  • Ability to multitask and adapt to changes. 

Note: This role does not involve complex troubleshooting or advanced technical recovery – your main focus will be monitoring, documenting, and escalating issues as needed. If you’re reliable, proactive, and looking for a steady IT support role, we’d love to hear from you! 

 

Why Join CUJO AI? 

  • Flexible Work – Hybrid or fully remote options based on your location. 
  • Team Gatherings – Annual company events and team activities. 
  • Career Growth – Training bonuses for AWS certifications and other learning opportunities. 
  • Performance Bonuses – Company-wide annual bonus program. 
  • Referral Rewards – Earn up to €1,000 for referring new hires. 

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer! 

📅 Apply by April 20, 2025 – but don’t wait! We’ll hire as soon as we find the right person. 

📩 Apply via our recruitment portal. Questions? Email us at [email protected]. 

Are you the ONE? Let us know!

📅 The application period closes on the date noted above, but the position will be filled as soon as we find the right candidate, so don’t wait—apply today! 🚀

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What's in It for You?

🌟 Flexibility at Its Best

Every team decides how often to visit the office and when to work from home. Prefer to work fully remote? That is an option for certain roles, especially if you are near one of our offices in Kaunas, Helsinki, Budapest, Tel Aviv, or Vilnius.

🤝 Team Bonding

We come together at least once a year for an exciting kickoff week to connect, collaborate, and celebrate. And of course, we have team gatherings and events throughout the year.

🎓 Professional Benefits

We reward employees with training bonuses for professional growth (e.g., earning AWS certificates).

💰 Global Rewards Program

We achieve our targets together, we are rewarded together. Everyone is included in the company’s annual bonus scheme.

✨ Referral Bonuses

We reward our team members up to €1,000 for successfully referring new employees.

✊ Our Values

We care about creating a supportive and inclusive environment. We shape the future with innovation, deliver on our commitments with integrity, and grow together through collaboration and continuous improvement.

We can only accept applications with our recruitment portal.

You have any questions about location or the role itself? Please email us at – [email protected]