Senior Customer Solution Architect

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. 

About the Role



We are looking for a Senior Customer Solution Architect to join our Delivery team in the UK, supporting customers across EMEA and AMER. 

This role is a key technical position supporting pre-sales, technical evaluations, integrations, and customer onboarding. You will work closely with prospective and new customers to understand their needs, demonstrate CUJO AI products, and ensure successful end-to-end solution delivery. 

As a Senior CSA, you will act as a trusted technical advisor, bridging customer requirements with CUJO AI’s products and internal teams. You will collaborate closely with Sales, Product, Engineering, and Delivery to drive successful customer outcomes from pre-sales through onboarding and long-term adoption. 

This role reports to the EMEA Delivery team leadership. 

Location: This position is remote-friendly. While we ideally seek to fill the role in the UK, candidates based in other European countries will also be considered. 

In This Role, You Will: 

• Engage with customers to understand business and technical requirements and present CUJO AI solutions. 
• Design and integrate CUJO AI products (Cloud, Firmware, APIs and SDKs) into customer environments. 
• Lead technical workshops, architecture discussions, solution evaluations and proof-of-concept evaluations. 
• Deliver tailored demos and architecture walkthroughs. 
• Lead proof-of-concepts and technical evaluations. 
• Collaborate with Sales, Product, Engineering, and Delivery teams to align on customer needs. 
• Contribute to technical documentation, best practices, and solution standards. 
• Educate customers and partners on CUJO AI technologies and architectures. 
• Ensure a smooth transition from pre-sales to onboarding and delivery. 
• Support RFP, RFIs and help position CUJO AI against competitors. 

What We’re Looking For: 

• Strong technical background in networking, cloud services (preferably AWS), and cybersecurity. 
• 10+ years of combined experience in senior technical roles within large ISPs / NSPs or comparable service provider environments. 
• Proven experience in customer-facing technical roles (Solutions Architecture, Pre-Sales Engineering, Technical Consulting). 
• Excellent communication, presentation, and documentation skills. 
• Proven ability to lead complex technical discussions and solution evaluation. 
• Experience with API and Mobile SDK integrations, cloud infrastructure, and firmware is highly desirable. 
• Ability to collaborate effectively across EMEA and AMER teams. 
• Strong problem-solving skills and proactive mindset. 
• Strong stakeholder management capabilities. 
• Fluency in English (spoken and written). 

What Will Make You Stand Out: 

• Proven track record of driving customer outcomes, not just successful implementations. 
• Experience influencing product roadmap and priorities through customer feedback. 
• Ability to operate as a trusted advisor to CISOs, senior technical leaders, and executives. 
• A deep commitment to customer experience, thinking beyond deployment to own and improve the end-to-end customer journey and drive long-term customer success. 

Why Join CUJO AI? 

• Flexible Work – Hybrid or fully remote options based on location.
• Team Gatherings – Annual company-wide kickoff events and ongoing team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.

At CUJO AI, we’re not just building technology—we’re shaping the future of secure and intelligent connectivity. If you’re a driven engineer who thrives in dynamic environments and loves building impactful systems, we’d love to hear from you. 

📅 Apply by January 6, 2025 – but don’t wait! We’ll hire as soon as we find the right person.

📩 Apply via our recruitment portal. Questions? Email us at [email protected].