NOC Monitoring & Support Analyst

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. 

About the Role 

We’re looking for a dedicated NOC Monitoring & Support Analyst to join our team in Lithuania to help ensure our services run smoothly 24/7.  

This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights. 

The compensation package is from 1400 EUR to 1800 EUR (gross), depending on your experience. 

In This Role, You Will: 

• Monitor IT services and systems. 
• Provide first-line customer support for B2B clients. 
• Create and manage support tickets. 
• Perform basic database checks. 
• Document and pass on relevant information to the next shift. 
• Follow established processes to ensure service quality. 

What We’re Looking For: 

• Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service. 
• Good incident response sense and ability to act with urgency. 
• Fluency in English (spoken and written) for effective communication with our international team. 
• Good communication, initiative skills and a customer-focused mindset. 
• Strong attention to detail and ability to follow procedures. 
• Ability to multitask and adapt to changes. 

Note: This role does not involve complex troubleshooting or advanced technical recovery – your main focus will be monitoring, documenting, and escalating issues as needed. If you’re reliable, proactive, and looking for a steady IT support role, we’d love to hear from you! 

Why Join CUJO AI? 

• Flexible Work – Hybrid or fully remote options based on your location. 
• Team Gatherings – Annual company events and team activities. 
• Career Growth – Training bonuses for AWS certifications and other learning opportunities. 
• Performance Bonuses – Company-wide annual bonus program. 
• Referral Rewards – Earn up to €1,000 for referring new hires. 

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer! 

📅 Apply by November 16, 2025 – but don’t wait! We’ll hire as soon as we find the right person. 

📩 Apply via our recruitment portal. Questions? Email us at [email protected].