Frontline NOC Analyst (Fixed-term, Parental Leave)

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, network intelligence, and parental control solutions that make internet connections safer for millions of homes. 

About the Role 

We’re looking for a dedicated Frontline NOC Analyst (Fixed-term) to join our team in Lithuania to help ensure our services run smoothly 24/7.  

This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights. 

The compensation package starts from 1400 to 1800 EUR (gross), depending on your experience. 

The role is a fixed-term parental leave substitute (June 2026 – May 2028). 

In This Role, You Will: 

• Monitor IT services and systems. 
• Provide first-line customer support for B2B clients. 
• Create and manage support tickets. 
• Perform database checks. 
• Document and pass on relevant information to the next shift. 
• Follow established processes to ensure service quality, while proactively identifying opportunities for improvement. 
• Contribute to a positive team environment by sharing knowledge, raising observations, and helping drive operational excellence.

What We’re Looking For: 

• Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service. 
• Good incident response sense and ability to act with urgency. 
• Fluency in English (spoken and written) for effective communication with our international team. 
• Good communication, initiative skills and a customer-focused mindset. 
• Strong attention to detail and ability to follow procedures. 
• Ability to multitask and adapt to changes. 
• Confidence to speak up, share ideas, challenge the status quo constructively, and take ownership when opportunities for improvement arise. 
• A proactive and solution-oriented approach, with the ability to motivate others through example and positively influence team performance. 
• An ideal candidate brings high energy and enthusiasm to work, takes initiative, has a growth mindset, and seeks continuous improvement and career development. We value individuals who naturally step forward, inspire those around them, and demonstrate leadership potential from day one. 

Note: This role does not involve complex troubleshooting or advanced technical recovery – your main focus will be monitoring, documenting, and escalating issues as needed. If you’re reliable, proactive, and looking for a steady IT support role, we’d love to hear from you!

Why Join CUJO AI? 

• Flexible Work – Hybrid or fully remote options based on your location. 
• Team Gatherings – Annual company events and team activities. 
• Career Growth – Training bonuses for AWS certifications and other learning opportunities. 
• Performance Bonuses – Company-wide annual bonus program. 
• Referral Rewards – Earn up to €1,000 for referring new hires. 

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer!

📅 Apply by June 28, 2026 – but don’t wait! We’ll hire as soon as we find the right person. 

📩 Apply via our recruitment portal. Questions? Email us at [email protected].