How Network Intelligence Is Changing What Operators Know About Experience

CUJO AI••1 min read

A speed test can show a healthy connection while a subscriber struggles with frozen video calls or slow applications. How can operators get a clearer picture of the experience inside each home—and use that understanding to improve it?

In this webinar with Telecoms.com, experts from Comcast, Vodafone, Omdia, and CUJO AI explore how network and device intelligence can connect network performance with subscriber experience. The discussion examines how that visibility can inform customer support, investment priorities, and service design.

Watch the discussion to explore:

  • What it takes to understand experience at the household level, beyond speed tests and aggregated network KPIs.
  • How Quality of Outcome (QoO) and device intelligence help translate network measurements into meaningful insights.
  • How operators can use those insights beyond troubleshooting.
  • Where AI-driven automation can improve subscriber experience—and where it risks undermining it.

Featuring:

  • Gavin Young, Head of Fixed Access Centre of Excellence, Vodafone
  • Jason Livingood, VP of Technology Policy & Standards, Comcast
  • Bjorn Monclair, VP of Network Intelligence, CUJO AI

Moderated by Michael Philpott, Senior Research Director, Omdia.