We are looking for a person who is striving to start his or her career in the leading provider of AI-powered security, control and privacy software solutions for network operators.

The Junior Network Operations Center Analyst vacancy is the perfect entry-level position to various career paths within the business area, including DevOps, R&D Engineering, Quality Engineering, Product Managers, Team Leaders or all other various fields in SMEs. The team works on a 24/7 schedule, in changing day and night shifts.

If you meet the requirements listed in the job ad below or willing to learn – the position is for you and let’s talk!

Responsibilities

The Junior NOC Analyst takes part in the maintenance of services including (but is not limited to) these areas:

• B2B client support: Service Desk and first line support for ISP’s
• Assuring SLA subjects in regard to response and resolution time management
• Monitoring of services
• Performance of an initial service failure recovery, escalation, incident registration, coordination and execution of other actions described in Network Operation Processes and Work Instructions
• Improvement of services within the scope of SMA responsibility, as well as submission of proposals for improvement of services
• Knowledge base maintenance
• Creation and management of postmortems after high severity issues aiming for an improvement plan
• Training all stakeholders in the service management process and monitoring that they follow the process

Requirements for the role

• ITIL v2 knowledge
• Good incident response knowledge and sense of urgency in decision making
• Knowledge of tools and technologies used in the service domain areas as cybersecurity, networking, customer service
• Fluent English (verbal and written) skills are required for this role

Preferred requirements

• Delivering results and meeting customer expectations
• Good command in verbal and written communication
• Initiating action
• Team player
• Analytical skills
• Adapting and responding to change
• Ability to perform two or more tasks simultaneously
• Fast reaction
• Seeking self-improvement

Benefits and Perks

• Ability to work flexible hours
• Modern development equipment
• Conferences, training, books – anything for your development
• Opportunity to learn from highly skilled colleagues
• Based on you competences, HOURLY GROSS salary starting at 7 EUR,
• Benefits package that includes Health Insurance, snacks, and more!