Junior IT Engineer

Kaunas, Lithuania

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CUJO AI is the leading artificial intelligence company, delivering its services worldwide. We provide Network Operators revolutionary AI-driven solutions, including network security, device intelligence, and parental controls. We create technology that helps Network Operators to offer personalized end-user experiences using data and machine learning for both LAN and mobile networks.

CUJO AI IT team is looking for Junior IT Engineer to join them!

Your responsibilities will be

  • Install and configure computer hardware operating systems and applications 
  • Monitor and help maintain computer systems and networks 
  • Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues 
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults 
  • Replace parts as required 
  • Provide support, including procedural documentation and relevant reports 
  • Follow diagrams and written instructions to repair a fault or set up a system 
  • Support the roll-out of new applications 
  • Set up new users’ accounts and profiles and deal with password issues 
  • Respond within agreed time limits to call-outs 
  • Work continuously on a task until completion (or referral to third parties, if appropriate) 
  • Prioritize and manage many open cases at one time 
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers 
  • Test and evaluate new technology 

Technical competencies

  • Hands-on experience with Windows/Linux/Mac OS environments 
  • Knowing basic security protocols and networking infrastructures 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Ability to diagnose and troubleshoot basic technical issues 
  • Familiarity with remote desktop applications and help desk software (eg. Jira) 
  • Excellent problem-solving and communication skills 
  • Ability to provide step-by-step technical help, both written and verbal 
  • Communicating complex information to a non-technological audience 
  • Troubleshooting technology problems 

Behavioral competencies

  • Teamwork 
  • Ability to adapt 
  • Time Management Skills 
  • Communication Skills 
  • Motivation and Values 
  • Organizational Awareness 
  • Analytical Thinking 
  • Initiative 
  • Excellent spoken and written English 

Benefits and Perks

  • Hybrid work model
  • Modern development equipment
  • Conferences, training, books – anything for your development
  • Opportunity to learn from highly skilled colleagues
  • Based on your competences, GROSS salary starting at 1800 EUR/month
  • Benefits package that includes Health Insurance, snacks, and more!

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